Frequently Asked Questions
Find answers to common questions about our mobile unlocking services
General Questions
Mobile unlocking removes software restrictions that prevent your device from working with different carriers or accessing certain features. You might need unlocking if you're locked out of your device, want to switch carriers, or need to bypass iCloud activation.
Most unlocking services are completed within 24-48 hours. Simple passcode removals can be done within a few hours, while complex iCloud bypasses may take up to 72 hours. You'll receive regular updates on your order status.
Yes, mobile unlocking is completely legal in South Africa. You have the right to unlock a device that you own. Our services comply with all South African telecommunications regulations and consumer protection laws.
Service Questions
Yes, our unlocking methods are 100% safe and won't damage your device or void your warranty. We use professional-grade tools and techniques that are recognized by manufacturers. Your data and device integrity are completely protected.
We typically need your device model, IMEI number, and current carrier information. For iCloud bypasses, we may need additional details. Our team will guide you through the exact requirements when you place your order.
We support most iPhone and Android models, including the latest releases. We work with all major South African carriers including Vodacom, MTN, Cell C, and Telkom. If you're unsure about your specific device, contact us for confirmation.
Payment & Guarantee
We offer a 100% money-back guarantee. If we cannot unlock your device for any reason, you'll receive a full refund within 3-5 business days. Our success rate is 99.2%, so this rarely happens.
We accept all major credit cards, EFT, PayFast, and mobile payments. All transactions are secured with 256-bit SSL encryption. Payment is required before we begin the unlocking process.
Yes, all our unlocking services come with a lifetime warranty. If your device becomes locked again due to our service, we'll unlock it again free of charge. This doesn't cover new locks caused by software updates or user actions.
Technical Support
You can track your order status through your customer dashboard or by using our order tracking system. You'll also receive email and SMS updates at each stage of the process. Our support team is available 24/7 for status inquiries.
We provide comprehensive post-unlock support including setup instructions, troubleshooting guides, and ongoing technical assistance. Our expert team is available to help you get the most out of your newly unlocked device.
You can reach our 24/7 customer support via phone (+27 11 123 4567), email (support@mobileunlockteamsa.co.za), live chat on our website, or through our contact form. We typically respond within 30 minutes during business hours.